Every business is completely different to some extent.Choosing your SAP support partner is not always so easy as comparing support services, levels of service and price.When choosing your strategic SAP support and a potentially broader SAP service partner, multiple aspects should be considered to ensure that you have made the best and most appropriate choice.
From your journey to S/4HANA, the impact of closely connected clouds, analytics, relevant industry expertise and, of course, the connection of the SAP support service itself to your SAP roadmap, you need a commitment model that demonstrates a true understanding and appreciation of your business, one that is based on a standard goal to help you get the best from SAP and your in- house SAP expertise.
SAP support services for the future successful business
Our SAP support services offer clients a complete range of technical and functional services locally, nationally and internationally . With our dedicated INDIA SAP support desk, we offer customized SAP support packages that meet your unique business needs.
As a certified SAP consulting partner, we tend to perceive that maximizing the value of SAP is critical for your organization. By extending your existing team’s support or providing full support, we assist you realize SAP’s full potential with our state- of- the- art resources and help you make full use of your investment, ensure business continuity and reduce risk.Our SAP Support Center is a certified SAP Partner Center of Expertise and may provide support at the 1st, 2nd and 3rd level across a wide range of SAP modules, both for cloud and local solutions.
With our SAP support services, Get a synchronized experience
Get the consistent and reliable support you would like for all your SAP solutions, no matter how they are deployed– with in the cloud, on- site or in hybrid scenarios. Our SAP support drives simplicity by synchronizing our support offerings and reducing the complexity of managing hybrid landscapes dramatically.Regardless of how your software is deployed,You will receive the similar superior support that you expect from SAP
Wide Range of Support Services
Dynamo optimizes your in-house resources by offering you a broad range of SAP support services. We help you focus on mission-critical issues, and enable you to offload day-to-day operations. Our services are ideally suited to organizations that have deployed SAP and are looking to minimize ongoing maintenance and support costs and utilize knowledge transfer to educate their staff and perform Process Improvment
|ENHANCEMENTS & PROJECTS||CONTINUOUS IMPROVEMENTS|
|• Enhancements, acquisitions, divestitures, upgrades||• Training Activities|
|• Year end and other small projects, service packs||• Testing|
|• Functionality Assessment||• Expansion (e.g. GTS, Seasonal procurement)|
|• Feasibility analysis of SAP functionality for business||• Strategic Planning|
|• requirements||• New modules and functional|
By leveraging our skilled professional team working in tandem with your IT department, we can help you leverage SAP investment to reach your company’s goals while providing you a level and predictable cost structure. Our experts can deliver answers to your help desk queries faster, providing SAP expertise at their fingertips and providing you the data to ensure that your SAP performance is meeting your business goals.
SAP SUPPORT SERVICES COVERAGE LEVELS
Dynamo’s Support Services are customized to meet your requirements. We can provide support to supplement your team for FICO, MM, PP, SD, ABAP, Basis – and others – for a fraction of the cost of what you are currently paying.
|LEVEL I||LEVEL II||LEVEL III|
|• SAP & business process||• Easy customization||$• ABAP development|
|• General end-user||• Easy configuration||• SAP script/ smart form development|
|• support||• Troubleshoot program failure||• ALE and EDI development|
|• Create or Restart||• System error research||• Customization of new business units|
|• BATCH jobs||•Focus on “How to” issues • General application diagnosis/ trouble-shooting||•Concentrates on continuous improvements|
Strategic Management Support:
Infrastructure: Database and operating system admin, backup and recovery, high availability
How our SAP Support solutions add value to your company?
The efficient support and maintenance methodology of Dynamo delivers ongoing cost reduction and stable operation. Here is how our SAP Support solutions add value to your company:
- Resolve user issues related to transactions and functional issues
- Guide users in the usage of SAP transactions
- Data conversion, ABAP programming
- SAP configurations to enforce new business process and new modules
- Dedicated remote consulting for your SAP environment
- Direct access to our talented SAP consultants
- Strengthen your existing team and key users
- Reports monthly on system issues, tickets and performance analysis